WhatsApp has over 90% open rate. Integrating WhatsApp Business API lets you send notifications where clients actually read them.
What you can automate
- Order and payment confirmations
- Status change notifications
- Due date reminders
- Invoice sending
- Post-service satisfaction surveys
How it works
WhatsApp Business API (via providers like Twilio, 360dialog or Metas official API) allows sending messages using pre-approved templates triggered by system events.
Requirements
- Dedicated WhatsApp Business phone number
- Meta-approved BSP provider
- Pre-approved message templates
- System integration via webhooks or API
