Weve seen companies invest in excellent systems that end up abandoned because nobody uses them.
Why people resist change
- Fear of the unknown
- They already know the old system
- Dont understand the personal benefit
- Training was insufficient
How to ensure adoption
Involve from the start
Key users should participate in design.
Práctical training
Short sessions with real exercises on real data.
Post-launch support
The first 2 weeks are crítical. A direct channel for questions makes the difference.
Quick wins
Show fast results to build confidence.
